Shipping policy
Shipping Policy
Last updated: August 2026
Production Time
Every RaceWake™ Alarm Clock is built specifically for your order. Please allow approximately 4–5 weeks for production and quality inspection before your unit is dispatched. We do not hold pre-made inventory.
Tracking
Once your order has been dispatched, you will receive a confirmation email containing your tracking number.
Estimated Delivery After Dispatch
- United States: 6–12 business days
- United Kingdom & Europe: 8–14 business days
- Australia & other international destinations: 10–16 business days
These are estimates and may vary depending on local postal services and customs processing. RaceWake™ is not responsible for delays caused by customs, weather events, or carrier disruptions.
Customs & Import Duties
International orders may be subject to customs fees, import duties, or taxes levied by the destination country. These charges are the responsibility of the buyer and are not included in the product price or shipping cost.
Lost or Damaged Shipments
If your package appears lost or arrives damaged, contact us at info@racewake.com within 14 days of the expected delivery date and we will work with the carrier to resolve it.
3. Refund Policy
Last updated: August 2026
Made-to-Order Products
Because each RaceWake™ Alarm Clock is manufactured individually for your order, we are unable to accept returns or issue refunds based on change of mind.
Damaged or Defective Items
If your item arrives damaged or with a manufacturing defect, contact us at info@racewake.com within 14 days of delivery. Please include:
- Your order number
- A clear photo or video showing the issue
We will review your claim and, if approved, offer a replacement unit at no additional cost.
Wrong Item Received
If you receive an incorrect variant or product, reach out to us within 14 days of delivery with your order number and a photo of the item received. We will arrange a replacement.
Non-Delivery
If your order has not arrived within the estimated delivery window plus an additional 14 business days, contact us and we will investigate with the carrier. If the shipment is confirmed lost, we will send a replacement or issue a full refund at our discretion.
How Refunds Are Processed
Approved refunds are issued to the original payment method. Processing times depend on your bank or card provider and typically take 5–10 business days to appear on your statement.
Contact
For any refund or return inquiries, email info@racewake.com.